Others

Lift & Escalator Fault Reporting and Monitoring System

In most cases, elevator breakdowns are the result of users’ feedback. From detection to feedback and acknowledgement of the matter, there is already a time lag, resulting in anxiety and inconvenience. At times, even users’ feedback may be inaccurate. When the matter is finally resolved after on site inspection, testing and remedial work, time and labour cost have been incurred.

The Model WT-1010LM avoids such inconveniences and unnecessary delays. With the Model WT-1010LM supported by a sophisticated software detection system, it will monitor the performance of elevator systems like clockwork with efficiency. With the system in place, it is able to monitor the performance of 500 elevators simultaneously.

The monitoring centre is alerted of any operational anomaly and/or failure before the
end user is aware of the occurrence.

The detection and alert is reported and shown on monitoring screens on computers and via mobile message alerts. The cause of anomaly and/or failure is diagnosed upon detection and confirmation of fault. The system performs a self diagnosis to determine the extent of the fault before feedback is provided to its monitoring base.

Once the extent of fault or failure is confirmed, the monitoring centre personnel in charge has the authority to initiate corrective action such as resetting of the ELCB by turning off and turning on the main power or shut down the elevator system for safety purposes. All these from a remote location via computer interface or via a mobile device as and when deemed fit according to circumstances. A specialist team is despatched on site only when remote access remedial action have not been able to resolve the matter satisfactorily.