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Compensation Standard
For the Express of Missing Item, Lacking Item and Damaged.
If the weight, quantity or pieces of the express received by the consignee is unconformity, please within 24 hours after receiving the package, the consignee should feedback to FedEx in the destination about the lost or damages, and provide the filling No. in the local registration office and accident certificate for our company with 7 working days, so as for the investigation and claim of FedEx. If it is approved by FedEx, the highest compensation is free of freight, compensation for the declared value of the package, but the highest is not exceeded USD100. Part of damage or lost should be compensated according to the actual number of the percentage of the total loss, but the highest compensation is not exceeded USD 100.
The Express lost caused by the customs selective examination
When the express goes through the customs, the customs will open the parcel for inspection, which may cause the parcel lost, (all or part of) the inner items of parcel lost, or held by the customs. Our company will not assume any responsibilities for it.
Insurance
Our company can purchase the insurance on your behalf. For the charge standard, please contact our sales executive.
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China CST Cargo Co., Ltd

Address: 1st to 3rd floor,28th Building, Fu'er Road,Fuyong Street, Bao'an District,Shenzen,PRC China, Shenzen, Shenzen, China,
Tel: +86 755-29168962
Warmly welcome to use China Coolstar Cargo Co., Ltd. service (hereinafter referred to as CST), who located in international express transition center--Shenzhen International Airport. We focus on international air cargo supply chain service ,third party agent service including DHL, UPS, FedEX, TNT, EMS and international ocean Freight . We also can provide oversea door-to-door collection service, and transfer to China domestic by DDP service. CST is a member of IATA international Logistics Association. CST cares for customer's needs, help you to manage small package, bulk and big volume packages, and provide individualized solutions. Meanwhile, we can provide pickup up your cargoes service from whole China and deliver to your designated destinations. We implement vertical integration in our internal system, provide all kinds of service such as financial, IT, and sourcing for whole group. These advantages enhanced our business's flexibility, lift up our service quality, and gain large scale effect of economy and cost. In the other hand, we provide value added services like free warehouse, samples developing, products sourcing, delivery organizations etc, merge foreign trade with logistics into one. Warmly welcome your visit or email us. We hope we can have chance to provide our best service. If you have any question, please contact us freely, thank you Our service goal is: Safety, Fast, Easy and save! http://www.chinadhlfedextntups.com