Auhentic

1. Company Nature

Q: Are you a factory or a trading company?

A: We are a factory with more than ten years of experience in daily chemical production. You are welcome to visit our factory at any time.

2. Product Quality

Q: How is the quality of your laundry detergent?

A: All our raw materials are imported to ensure the top quality of our products. Quality is the cornerstone of our business. When working with us, please rest assured that there will be no quality issues.

3. Surfactant Activity

Q: What is the surfactant activity level of your products?

A: Our products have an active surfactant content of 60% to 70%, and the cleaning ability is eight times that of other products.

4. Private Label Service

Q: Can you produce my private-label products?

A: Of course. We provide OEM and ODM services, allowing customization of shape, scent, color, formula and packaging.

5. Certification

Q: What certifications do you have?

A: We have ISO 14001, ISO 9001, REACH, MSDS and SMETA. Other certifications are available upon request.

6. Product Effect

Q: What effect can your laundry ball achieve?

A: It has the effects of cleaning, lasting fragrance, antibacterial, mite removal, etc. As a manufacturer, we can customize personalized products to meet specific customer needs.

7. Quality Assurance Measures

Q: How do you ensure quality?

A: We always make pre-production samples before mass production and conduct final inspection before shipment. We always implement a strict quality control system.

8. Minimum Order Quantity (MOQ)

Q: What is your minimum order quantity?

A: The minimum order quantity is one box. For OEM/ODM orders, it is 10,000 pieces.

9. Delivery Schedule

Q: How long does it take to deliver the product?

A: The exact delivery date depends on the quantity of your order. Usually within 10 working days after receiving 50% deposit. For stock items, delivery can be made within 2 days.

10. Delivery Time

Q: How long is the delivery time?

A: Spot goods can be delivered within 2 days, while OEM orders usually take 15-30 days.

11. Product Differentiation

Q: How is it different from cheaper alternatives?

A: Different raw materials and formulas produce very different results. Our products are more stable and have better cleaning performance.

12. Market Coverage

Q: Which countries do you sell to?

A: We have operations worldwide and have sales in Singapore, the United States, Japan, Southeast Asia, Russia, Kazakhstan, Central Asia, South Asia, and Europe.

13. Test Report

Q: Are there test reports?

A: We have SGS reports and sea and land transportation reports.

14. Sample Policy

Q: Are samples free?

A: Orders under 10 capsules are eligible for free samples. Additional purchases will be charged and the customer will bear the shipping costs.

15. Perfume Customization

Q: Can the perfume be customized?

A: Any scent can be customized. We work with the world's top ten perfume companies.

16. Instructions for Use

Q: How should the laundry capsules be used?

A: Put the capsules into the washing machine first, then put them into the clothes.

17. Sample Acquisition

Q: Can I get samples first?

A: You can get free samples; just pay for the courier fee.

18. Packaging options

Q: Can I get the capsules myself?

A: Yes, you can.

19. Product variants

Q: Is there an option for larger weights (20g, 25g)?

A: Yes, we offer such variants.

20. Washing capacity per capsule

Q: How many pieces of clothing can be washed with one capsule (in kg)?

A: According to the instructions on the label on the back of the product, generally speaking, a 10g capsule can handle 4-5 kg of laundry. However, this may vary depending on the level of contamination.